ICM is pleased to announce that Scott Toncray, APR has joined its team of experts. With more than two decades of experience in strategic communications and
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Over the past several months, cybersecurity researchers and consumer-protection agencies have warned about a surge in sophisticated phishing attacks impersonating trusted brands such as banks,
When people hear the word bankruptcy, they often think of it as purely a financial event. In reality, bankruptcy is almost always a full-scale business
One of the patterns I continue to see when organizations face a crisis is surprisingly simple: no one is quite sure who is in charge.
I received an alert from our partner Mitch Tanenbaum at Turnkey Cybersecurity & Privacy Solutions, regarding the ways AI will upend things this year. Citing
A growing number of recent corporate crises share a common thread: they didn’t start as crises. They began as outages, cyber incidents, or quality issues—then
Imagine spotting a crisis before it even happens. Artificial intelligence (AI) is helping businesses do just that. With AI-powered predictive analytics, you can scan data from
As the holiday season approaches, you may face unique workplace safety challenges. Here are a few tips to help keep your workplace safe: Address these
The past several weeks have delivered record-breaking natural disasters, technology failures and systemic issues arising from the U.S. federal government shutdown. Amazon Web Services (AWS) was
Being ready for a crisis means learning from recent events. Let’s look at two recent storms, Hurricane Melissa in the Caribbean and Typhoon Kalmaegi in
Automating incident reporting and escalation improves crisis readiness Automating incident reporting and escalation is a transformative approach that streamlines how organizations detect, respond to, and
“My company has a business continuity plan. Why do I need a crisis communication plan, too?” Business continuity and crisis management are increasingly on the
ICM’s 2026 Crisis Communication Certification Course schedule is out! The program is entering its 36th year as our most requested class. This intensive 12-hour course is a
The media continues to be filled with stories about companies that fail to manage crisis situations, costing them millions in damage, fines and reparations, lost
You may already have experimented with AI tools like ChatGPT, Gemini or Co-Pilot. There are numerous tools, both free and paid, that can support your communication
You’ve often heard us say that crisis plans should be reviewed and updated at least annually. As the end of the year draws near, now is