Crisis Training

The Institute for Crisis Management has been a leader in communication and crisis management training for nearly three decades. 

Our trainers are seasoned professionals with extensive experience teaching adult learners.  We have trained hundreds of executives across numerous functional areas to lead before, during and after a crisis with open enrollment courses and custom in-house training programs.

We offer a variety of customized coaching, training and educational workshops to help corporate leaders, communicators and crisis team members develop the competencies needed to guide organizations successfully through a business crisis. Leaders and managers who train with ICM learn to:

  • Develop early warning systems to detect issues before they become a crisis
  • Take actions to prevent issues from escalating
  • Be prepared when a crisis hits with a well-organized, executable plan
  • Mitigate the financial and operational effects of the crisis
  • Lead internal and external stakeholders through the crisis
  • Prepare for tough media interviews and handle them with confidence
  • Find opportunities in the crisis to improve the organization and prevent future crises

We have trained hundreds of executives across numerous functional areas to lead before, during and after a crisis.

Crisis Leadership Development

ICM can help you identify key people from your executive staff as members of the crisis leadership team and provide role-specific training so they can act quickly and decisively when a crisis occurs.  Team members learn to interact and function effectively during a crisis. Programs are fully customizable for crisis team training and development, and delivered on-site.

Communications and Media Training 

ICM has been a leader in crisis communication training for nearly three decades.  We train public relations/ communications leaders to write and practice various crisis response statements for the media, prepare and deliver messages to internal stakeholders and employees and tackle tough media interviews with confidence.

After nearly thirty years of offering our most successful and sought-after program, the Crisis Communication Management Certification Course, we’re expanding our training programs in 2018.  Now, you can take this popular program as an in-person, instructor led 2-day class, or coming soon as an online, on-demand program.

Executive Communications Coaching 

ICM offers one-on-one coaching and leadership development that prepares key executives to develop a crisis prevention strategy, lead through a crisis, and embrace the crisis as an opportunity for positive change in the company.

New! Certified Crisis Communication ManagerTM

ICM has been a leader in crisis communication training for nearly three decades.  We train public relations/ communications leaders to write and practice various crisis response statements for the media, prepare and deliver messages to internal stakeholders and employees and tackle tough media interviews with confidence.

After nearly thirty years of offering our most successful and sought-after program, the Crisis Communication Management Certification Course, we’re expanding our training programs in 2018.  Now, you can take this popular program as an in-person, instructor led 2-day class, or coming soon as an online, on-demand program.

Deborah Hileman, SCMP
ICM President and CEO

CEO Expertise for Every Client

Deborah Hileman, SCMP, President and CEO. A certified strategic communication management professional (SCMP), business leader, coach and consultant with more than 30 years’ experience in public and private companies and non-profit organizations, Ms. Hileman has led high-performing communications and marketing teams in health care, manufacturing, insurance and financial services, nonprofits and higher education. Her most significant areas of expertise include strategic communications planning and reputation/crisis management, change management, employee engagement and communication training.

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