Crisis Planning Clients

Our Clients Come From Many Professional Disciplines

While most of our clients and former clients require confidentiality, the following list is representative of the companies, non-profit organizations and government agencies that have engaged Institute for Crisis Management’s services for crisis planning, training and consulting:


  • Alcan Aluminum Co.
  • Allnex
  • Alltech Inc.
  • Altresco
  • American Commercial Barge Lines
  • Appalachian State University
  • Atria Senior Living
  • BASF
  • Bellarmine University
  • BellSouth Corporation
  • BioLab, Inc.
  • Brush Engineering,
  • Carolina Conference of Seventh-Day Adventists
  • Churchill Downs Inc.
  • Dell Inc.
  • Eastman Chemical Corporation
  • EPS Industry Alliance
  • Farmers Coop Society
  • FASCO Industries
  • Federal Reserve Bank of Cleveland
  • Fujifilm USA
  • Hughes Electronics
  • KFC / YUM!
  • Kindred Healthcare
  • Lenscrafters, Inc.
  • Louisville Gas & Electric Co.
  • M4 Environmental Corp.
  • Makowski & Company
  • MedStar Health
  • MRI Global
  • Novelis, Inc.
  • Ocean State Power Company
  • Olin Brass
  • One Gas Inc.
  • Papa John’s
  • Ralcorp Holdings
  • Ross Laboratories
  • Select Health of South Carolina
  • SemGroup Corp.
  • SmithKline Beecham
  • Syncor International
  • Terumo BCT
  • Texas Roadhouse Restaurants
  • Tractor Supply
  • Trover Medical Center
  • U.S. Generating Corp.
  • Victorops
  • Westar Energy

Academic and Non-Profit Organizations

  • American Association of Community Colleges
  • Lake Erie Council of Girl Scouts
  • Girl Scouts of Kentuckiana
  • Jewish Hospital of Louisville, Ky
  • Sisters of Charity of Nazareth
  • Lutheran Church Missouri Synod
  • Kentucky Baptist Children’s Home
  • Presbyterian Church USA
  • South Carolina Medical Center
  • University of Oklahoma (OU) Medical Center
  • Blue Cross Blue Shield of Florida
  • Metro United Way, Louisville, KY
  • American Trucking Association
  • University of Chicago
  • University of Kansas
  • University of Louisville
  • Kentucky Community & Technical College System
  • Washington State University, Tri-Cities


  • BellSouth International
  • General Dynamics
  • iDEia Communicacao Empresarial, Belo Horizonte, Brazil
  • Lockheed Martin Corporation
  • Reckitt Benckiser, North America/New Zealand
  • Saint Gobain, Valley Forge, PA
  • Manulife Financial Corporation, Toronto, Canada
  • Rio Algom Mining Ltd., Toronto, Canada
  • Purolator Courier, Ltd., Mississauga, Canada
  • Flowserve Inc., Dallas, TX

Government Agencies

  • Indiana Lottery Commission
  • Indiana State Department of Health
  • United States Department of Agriculture
  • Wisconsin Department of Tourism
  • Maryland Department of Transportation
  • United States Air Force, Maxwell AFB
Crisis Management and Planning

Deborah Hileman, SCMP
ICM President and CEO

CEO Expertise for Every Client

Deborah Hileman, SCMP, President and CEO. A certified strategic communication management professional (SCMP), business leader, coach and consultant with more than 30 years’ experience in public and private companies and non-profit organizations, Ms. Hileman has led high-performing communications and marketing teams in health care, manufacturing, insurance and financial services, nonprofits and higher education. Her most significant areas of expertise include strategic communications planning and reputation/crisis management, change management, employee engagement and communication training.