ICM Annual Crisis Report
ICM was founded in 1990 with a focus on research as an important component of effective crisis planning and preparedness.
Now in its 27th year, The ICM Annual Crisis Report is a compilation of news, crises analysis and trends, assessment of high-risk industries, and valuable lessons on how crises happen and how to prepare if they do.
Deborah Hileman, SCMP
ICM President and CEO
CEO Expertise for Every Client
Deborah Hileman, SCMP, President and CEO. A certified strategic communication management professional (SCMP), business leader, coach and consultant with more than 30 years’ experience in public and private companies and non-profit organizations, Ms. Hileman has led high-performing communications and marketing teams in health care, manufacturing, insurance and financial services, nonprofits and higher education. Her most significant areas of expertise include strategic communications planning and reputation/crisis management, change management, employee engagement and communication training.