Facebook

News Room and Speakers Bureau

Need a Speaker for Your Meeting or Conference?

Visit our News Room to learn which of ICM’s Expert Consultants are available as subject matter experts and keynote speakers on a variety of topics related to crisis management, public relations and communications.

Need a Speaker for Your Meeting or Conference?

CONTACT:

Deborah Hileman, SCMP
President and CEO
U.S. Toll-Free +1 (888) 708-8351
DHileman@CrisisConsultant.com

ICM’s Experts are available to speak at your next meeting or conference.  Contact us today! 

Microphone

Recent News

ICM, RockDove Solutions Partner to Deliver Complete Issues and Crisis Management Solution

Rock Dove Solutions

South Bend, Ind. and Washington, D.C. (January 25, 2022)—RockDove Solutions, developer of the award-winning issues and crisis management platform, In Case of Crisis 365, and the Institute for Crisis Management (ICM), a leading crisis communication management firm, today announced that the two companies have partnered to provide clients a complete issues and crisis communications planning, communication and management solution.

Traditionally, crisis was thought of as an infrequent occurrence. Today organizations are dealing with frequent and multiple crises at any given moment.

“Organizations today need more than a written plan, they need integrated issue and crisis management plans tailored to their unique needs and a user-friendly platform that is globally accessible 24/7,” said Deborah Hileman, SCMP, president of ICM.

Christopher Britton, COO of RockDove Solutions, said, “RockDove’s market-leading In Case of Crisis 365 delivers the technology that brings custom crisis management plans developed by ICM to life. Together, our products and services can deliver real-time tools designed for any-device accessibility.”

Ms. Hileman added, “Once crisis plans and tools are developed and loaded into the platform, ICM and RockDove deliver high-level implementation training that prepares management to anticipate and manage issues, mitigate crises and use the tools effectively to protect brand reputation.”

About the Institute for Crisis Management

Founded in 1990, the Institute for Crisis Management was one of the first U.S. consulting firms to specialize exclusively in issues/ crisis management and communications.  ICM’s planning, training and consulting services support organizations through all phases of an issue or crisis, from assessing risks and preparing for them, containing a crisis and mitigating damage with effective communications, learning from the event and seizing opportunities that arise from the crisis.

About RockDove Solutions

RockDove Solutions is the creator of the award-winning issues and crisis management software platform, In Case of Crisis 365. We are based in Washington, DC and help public and private organizations of all sizes (including some of the world’s most recognized brands) ensure the safety of their people, maintain their reputation, and the continuity of their businesses. 

ICM 2022 Course Schedule Includes Live/Online, In-Person Training Options

ICM offering its flagship Crisis Communication Management Certification Course 

online throughout the year, and in-person this summer on campus 

at the University of Notre Dame.

 

South Bend, Ind. (January 13, 2022) – The Institute for Crisis Management® (ICM), the leader in crisis communication training and education, today announced the 2022 course schedule for its popular open enrollment training programs.

The firm’s flagship program, the Crisis Communication Management Certification Course, helps participants learn to prepare, prevent and mitigate the kinds of business crisis that adversely impact brand, reputation and bottom-line performance. Organization leaders, risk managers, crisis team members, PR and marketing professionals, attorneys, operations managers and HR professionals will benefit from this intensive, hands-on training.

 

For the first time in 2022, ICM is offering the course as both an in-person and live-online program.  “COVID has changed how professional development is being delivered.  We are excited to provide a variety of options to meet the needs of busy professionals where they are,” said Deborah Hileman, SCMP, President and CEO.

 

“For the first time, our in-person courses are being offered on the campus of the University of Notre Dame in South Bend, Indiana,” added Hileman. “We believe presenting this important course in such a respected academic setting offers our participants valuable learning in a unique environment.”

 

“We are pleased to again offer our in-person Crisis Media Training Workshop for the first time since 2020, as well.  Interested professionals can enroll in one or both programs. The in-person media training is offered on June 16 at Notre Dame, following the Crisis Communication Course.  We will add more media workshops if needed,” said Hileman.

 

Whether online or in-person, the training includes lecture, group discussions and group crisis exercises to reinforce the concepts presented in class. Students receive a variety of crisis communication tools and templates throughout the course. Online sessions also can be viewed on-demand following each class meeting.  Enrollment is limited to assure adequate time for discussion and individual participation.

 

 The courses are being offered as follows:

·         March 7-April 11 (ONLINE: 6 Mondays, Noon 2:00 p.m. ET)

·         June 14-15 (IN-PERSON 9 am – 5 pm ET, at the University of Notre Dame)

·         September 6-October 11 (ONLINE 6 Tuesdays, Noon 2:00 p.m. ET)

·         November 2021 (ONLINE 6 Sessions, Mondays and Wednesdays, Noon – 3 p.m. ET)

 

Classes fill quickly. To register for any of these programs, call (502) 587-0327 or visit the ICM website at https://crisisconsultant.com/crisis-training/crisis-communication-certification-course/

Jennifer Dulles, APR

Award-Winning PR Executive Joins ICM Consulting Team

South Bend, Ind. (January 18, 2022) – The Institute for Crisis Management® (ICM) announced today that Jennifer Dulles, APR has joined ICM as a Senior Consultant. In addition to providing her expertise for ICM clients, Ms. Dulles is president of DStreet, a Denver, Colo.- based public relations consultancy. She will continue in that role while working with ICM on a variety of engagements.

“We are excited to have Jennifer joining the ICM team. Our clients will benefit from her deep experience designing and delivering strategic crisis communications, thought leadership and reputation management programs,” said Deborah Hileman, SCMP, ICM’s president and CEO.  “Jennifer and DStreet have counseled and guided numerous major brands on national communication strategies and reputation management.”

“DStreet and ICM have collaborated previously to support clients in crisis, and Deb and I found that we complement one another’s skills and experience very well,”  said Ms. Dulles.  “I am looking forward to working with her and the ICM team again.”

Ms. Dulles will provide expertise to ICM clients to develop and deliver crisis communications plans, training and consulting.  She is a frequent advisor to the c-suite on strategic planning and corporate growth, as well as reputation management and crisis communications preparedness and response.

Ms. Dulles is accredited in the fields of public relations (APR) and reputation management and has been recognized with more than 20 industry awards for her work. She holds degrees in journalism, public relations, and political science.

ICM Launching New Brown-Bag Webinars in 2022

Virtual Brown Bags

Join ICM crisis experts for our new monthly one-hour crisis management Brown Bag Webinars on a variety of crisis topics.  ICM will drop a new topic on the 10th of each month.  Get a taste of ICM’s quality training programs with on-demand webinars you can watch at your convenience. Planned topics include:

· Building a Rock-Solid Crisis Communication Plan

· Cyber Crime Communications Strategies for Local Governments

· Making the Business Case for a Crisis Communication Plan

· How to Create Quick and Easy Crisis  Exercises

· How to Conduct a Crisis Vulnerability Audit

· Using  Tech to Bring Your Crisis Plan into the 21st Century

· Leveraging Social Media to Protect Reputation  in a Crisis

· Crisis Quick Action Guides

· Apologize, Deflect or Defend: How to Choose the Best Path in a Crisis

These on-demand online programs will focus on the fundamental principles of effective crisis communications and reputation management.  

Institute for Crisis Management Announces 2021 Crisis Training Schedule

(South Bend, Ind.) January 18, 2021– The Institute for Crisis Management® (ICM), the leader in crisis communication training and education, today announced the 2021 online course schedule for its popular open enrollment training programs.

The firm’s flagship program, now in its 31st year, the Crisis Communication Management Certification Course, helps participants learn to prepare, prevent and mitigate the kinds of business crisis that adversely impact brand, reputation and bottom-line performance. Organization leaders, risk managers, crisis team members, PR and marketing professionals, attorneys, operations managers and HR professionals will benefit from this intensive, hands-on training.

Now offered as a live online program, participants meet online for seven sessions over a three-week period. The training includes lecture, group discussions and group crisis exercises to reinforce the concepts presented in class. Students receive a variety of crisis communication tools and templates throughout the course. Sessions can be viewed on-demand following each class meeting.

The course is offered as follows:

  • February 1-22, 2021 (Mondays and Wednesdays, Noon 2:30 p.m. EST)
  • May 3-24, 2021 (Mondays and Wednesdays, Noon 2:30 p.m. EDT)
  • August 2-23, 2021 (Mondays and Wednesdays, Noon 2:30 p.m. EDT)
  • November 1-22, 2021 (Mondays and Wednesdays, Noon 2:30 p.m. EST)

Enrollment is limited to assure adequate time for discussion and individual participation. Classes fill quickly. To register for any of the 2021 programs, call (502) 587-0327 or  Click here.

ICM’s Most Popular Crisis Communication Course Now Available Online

(South Bend, Ind.) April 8, 2020– The Institute for Crisis Management®, the leader in crisis communication training and education, today announced that the firm’s flagship program, the Crisis Communication Management Certification Course is now being offered online, with class beginning June 2, 2020.

This intensive course focuses on managing sudden crises and techniques for preventing smoldering internal business issues from going “public” or minimizing the damage to the organization’s ongoing business when public disclosure cannot be avoided.

The program takes place in seven (7) two-hour sessions from June 2-23, 2020.

Enrollment is limited and this program is expected to fill quickly. ICM’s in-person program is also available later this year, August 11-12 in Chicago, and October 13-14 in Louisville, Ky.

To learn more or to register for the online or in-person course, click here.

Institute for Crisis Management Announces 2020 Training Schedule

(South Bend, Ind.) December 4, 2019– The Institute for Crisis Management®, the leader in crisis communication training and education, today announced the 2020 course schedule for its popular open enrollment training programs. The firm’s flagship program, now in its 30th year, the Crisis Communication Management Certification Course, helps participants learn to prepare, prevent and mitigate the kinds of business crisis that adversely impact brand, reputation and bottom-line performance. Organization leaders, risk managers, crisis team members, PR and marketing professionals, attorneys, operations managers and HR professionals will benefit from this intensive, hands-on training.  The course is offered as follows:
  • Washington, D.C.: March 3-4, 2020
  • Denver: May 12-13, 2020
  • Chicago: August 11-12, 2020
  • Louisville, Ky: October 13-14, 2020
The companion program, the Crisis Media Training Workshop, is offered as an individual program or day 3 of its crisis communication course.  In combination with instruction and group discussion, participants conduct on-camera mock crisis interviews to learn valuable media relations skills. The Crisis Media Training Workshop is being held:
  • Washington, D.C.: March 5, 2020
  • Denver: May 14, 2020
  • Chicago: August 13, 2020
  • Louisville, Ky: October 15, 2020

Enrollment is limited and classes fill quickly. To register for any of the 2020 programs, call (502) 587-0327 or click here.

ICM Headquarters Announces Relocation

The Institute for Crisis Management has relocated!  Our main office is now located in South Bend, Indiana.  While the main office is now in the Eastern time zone, nothing else has changed. As a virtual agency, we work from anywhere and everywhere.

Institute for Crisis Management Releases 2018 Annual Crisis Report

The 28th annual report examines  the year’s crisis news, analysis and trends, and identifies industries at highest risk. Banks and financial services, technology, consumer products and pharmaceuticals among most crisis-prone in 2018.

Denver, Colo. (May 30, 2019) — We don’t need a crisis plan, that will never happen to us.  “At the Institute for Crisis Management (ICM), we find that management denial is the most common reason organizations are unprepared for the inevitable,” said Deborah Hileman, SCMP, President and CEO.  “The crises that are decimating companies are overwhelmingly a variety of smoldering issues that, if left unchecked turn into the kinds of headline-grabbing crises that end executive careers, tank financial performance and bring an organization to its knees. Once again in 2018, the majority of the 792,336 crises stories we tracked, 67%, were smoldering problems that could have been prevented or mitigated had management addressed them sooner.”

The 2018 ICM Annual Crisis Report is a compilation of news and trends and identification of those industries that were most prone to crisis during the year.  Leaders can gain valuable insight on the impact crises have on the organization, the industry and its stakeholders.  According to the report, the top crisis category in 2018 was (again) mismanagement, followed by discrimination, cybercrime, sexual harassment and labor disputes.

The year’s most crisis-prone industries were banking and financial services, technology, education, transportation, pharmaceuticals, food, health care, consumer products and media and entertainment.

“Unfortunately, increasing numbers of crises stories in the news tell us that organizations appear no better prepared for crisis than a year ago. Boards of directors are still largely disengaged with crisis issues and executive managers fail to lead badly-needed crisis planning and preparedness efforts,” she said. Hileman urges leaders to invest in comprehensive crisis communication planning and crisis management training programs to prepare, prevent and mitigate the kinds of crises that impact an organization’s reputation, brand, business and financial performance.

About ICM

Founded in 1990, the Institute for Crisis Management was one of the first consulting firms in the U.S. to specialize exclusively in crisis management.  ICM’s planning, training and consulting services help leaders and organizations through all phases of a crisis, from assessing risks and preparing for them, containing a crisis and mitigating damage with effective communications, learning from the event and seizing opportunities that arise from the crisis.

Visit the ICM website at https://crisisconsultant.com for a free download of the report and to register for an upcoming Crisis Communication Course and Media Training, scheduled for August 13-15 in Louisville, Ky., and November 5-7 in Denver, Colo.

###

ICM in the News

Businesses large and small are struggling to manage crises that are impacting their brand, reputation and bottom line.  ICM CEO Deborah Hileman, SCMP was pleased to participate in a CNN Money story about crisis management.  Our thanks to journalist Jeanne Sahidi for reminding business leaders about the importance of crisis planning and preparedness.

Read the article here: https://www.cnn.com/2019/04/04/success/crisis-management/index.html 

If your leadership team is ready to implement crisis communications planning and preparedness, give us a call.

Sean S. Clancy

Sean Clancy

Mary Ann Freeman

Mary Ann Freeman, Ph.D.

Garland

Christopher Garland

ICM News- For Immediate Release

Institute for Crisis Management Adds Sector Specialists to Consulting Team

DENVER, Colo. (January 8, 2019) – After a detailed analysis of crisis-prone industries, the Institute for Crisis Management® (ICM) announces the addition of four senior crisis management executives that will head up the firm’s work in several industry sectors.

“In its nearly 30 years of business crisis research, ICM has consistently identified several industries that are crisis-prone year after year,” said Deborah Hileman, SCMP, ICM President and CEO. “Our new sector leaders bring not only deep experience in crisis management and communications, but also industry-specific knowledge that will greatly benefit our clients. We are excited to have these accomplished professionals joining our team of seasoned crisis experts.”

Sean Clancy, who joined the firm in January 2018, leads ICM’s Manufacturing sector practice and serves as the firm’s vice president, Business Development.  Clancy comes to ICM with more than 20 years of senior leadership experience at FORTUNE 500 corporations having helped resolve such major public policy and crisis management issues as consumer product and shareholder litigation, SEC and IRS investigations stemming from Sarbanes-Oxley compliance issues, National Labor Relations Board investigations and hearings, multiple workplace fatalities and controversial environmental issues.

Rita Chappelle, APR leads the firm’s Food & Drug sector practice after serving as a senior level communicator for U.S. Food and Drug Administration and the U.S. Small Business Administration. She was also an award-winning television reporter and producer and a print journalist for The Washington Post, Detroit Free Press, the Afro-American Newspaper and for the Valley News Dispatch/USA Today.  As a political aide, Ms. Chappelle served as Public Information and Crisis Communications Officer for the late D.C. Mayor Marion Barry and managed communications for the State of Maryland’s finance programs under two governors.

Dr. Mary Ann Freeman leads the firm’s Energy and Defense sector practice given her 25 years of professional experience as a career U.S. Air Force officer followed by work in public affairs, public policy and organization change for the Departments of Energy, Defense, State, Justice, Interior, and Agriculture, as well as the Science Applications International Corporation.

Christopher Garland leads ICM’s Medical Products sector practice following his tenure leading Medtronic’s $11bn Cardiac and Vascular Group. Prior to that, Garland led communications for Wyeth’s biopharma business unit where he spearheaded the historic Fen-Phen recall. He also worked with Merck to develop a comprehensive communication announcing the settlement of the Vioxx litigation, and led communications for Medtronic’s largest recall and subsequent litigation following the Sprint Fidelis defibrillation lead recall.

ICM continues to seek similarly accomplished professionals to lead the following industry sectors:

  • Electric Power Generating/Utilities
  • Consumer Goods Manufacturing/Distributing
  • Technology
  • Environmental
  • Non-Profit
  • Education

Interested professionals are invited to submit a resume and cover letter to recruiting@crisisconsultant.com.

Highway Crash Scene

ICM News- For Immediate Release

Institute for Crisis Management Announces 2019 Course Schedule

(Denver, Colo.) January 4, 2019– The Institute for Crisis Management, the leader in crisis communication training and education, today announced its 2019 course schedule for its popular open enrollment training programs.

The firm’s flagship program, the Crisis Communication Management Certification Course, will be offered as follows:

Washington, D.C.:

  • March 19-20, 2019

Denver, Colorado:

  • May 14-15, 2019
  • November 5-6, 2019

Louisville, Kentucky:

  • August 13-14, 2019

The companion program, the Crisis Media Training Workshop, is offered as an individual program or day 3 of its crisis communication course.  The Media Training Workshop is being held:

Washington, D.C.

  • March 21, 2019

Denver, Colorado:

  • May 16, 2019
  • November 7, 2019

Louisville, Kentucky:

  • August 15, 2019

Enrollment is limited and classes fill quickly. To register for any of the 2018 programs, click here.

Deb HIleman

ICM News- For Immediate Release

ICM CEO Deborah Hileman, SCMP Named to Board of International Association of Business Communicators

San Francisco (March 30, 2018)– The International Association of Business Communicators (IABC) today announced the selection of five new members to serve on the International Executive Board (IEB) for 2018. As the governing body of IABC, the IEB leads the organization in its mission to set the global standard of excellence for business communication.

Deborah Hileman, SCMP, President and CEO of the Institute for Crisis Management, has been nominated to join the Board as Director. She currently serves as the Chair of the Global Communication Certification Council, an affiliated program of IABC.

The IEB selection process follows a rigorous, competency-based approach emphasizing leadership, problem-solving, a global perspective, strategic thinking and business acumen. IABC draws from the best in the global communication field to educate, inform and inspire innovation in professional communication.

The 2018–2019 IEB slate will be presented to IABC members for ratification at the 2018 Annual General Meeting on Saturday, 2 June 2018, during the IABC World Conference in Montréal, Canada.

Sean S. Clancy

ICM News- For Immediate Release

ICM Adds Business Development Executive to Consulting Team

DENVER, Colo. (March 27, 2018) – The Institute for Crisis Management® (ICM) announced today that Sean S. Clancy has joined the firm as Vice President, Business Development/Senior Consultant. In his new duties, Clancy reports to Deborah Hileman, SCMP, ICM’s President and Chief Executive Officer.

“We are excited about Sean joining the ICM team of senior crisis management consultants. His experience as a global communications strategist and advisor to the FORTUNE 500 C-Suite and senior leadership teams will greatly benefit ICM clients,” Hileman said.  “In addition to providing client service, a key responsibility for him is to analyze the firm’s historical crisis data and revamp ICM’s market strategy for enhanced customer alignment. This approach will bring the organization’s educational offerings and on-site strategic expertise closer to historically crisis-prone industry sectors.”

With more than 20 years of senior leadership experience at FORTUNE 500 corporations, Mr. Clancy has guided the C-suite through such major public policy and crisis management issues as consumer product and shareholder litigation, Security & Exchange Commission and Internal Revenue Service investigations stemming from Sarbanes-Oxley compliance issues, National Labor Relations Board investigations and hearings, multiple workplace fatalities and controversial environmental issues.

A United States Air Force veteran, Mr. Clancy earned a B.S. in Public Relations from Northern Illinois University. During his career, he completed certificate programs in Content Strategy for Professionals: Engaging Audiences for Your Organization from the Medill School of Journalism & Kellogg School of Management from Northwestern University and the Program on Negotiation, Resolving Public Disputes from MIT-Harvard University Law School.  He is based in the Charlotte, North Carolina area.

Highway Crash Scene

ICM News- For Immediate Release

Institute for Crisis Management Announces 2018 Course Schedule

(Denver, Colo.) August 28, 2017– The Institute for Crisis Management, the leader in crisis communication training and education, today announced its 2018 course schedule for its popular open enrollment training programs.

The firm’s flagship program, the Crisis Communication Management Certification Course, will be offered as follows:

Denver, Colorado:

  • March 6-7, 2018
  • August 14-15, 2018

Louisville, Kentucky:

  • May 15-16, 2018
  • October 23-24, 2018

The companion program, the Crisis Media Training Workshop, is offered as an individual program or day 3 of its crisis communication course.  The Media Training Workshop is being held:

Denver, Colorado:

  • March 8, 2018
  • August 16, 2018

Louisville, Kentucky:

  • May 17, 2018
  • October 25, 2018

Enrollment is limited and classes fill quickly. To register for any of the 2018 programs, click here.

Firefighter fighting a fire

Deborah Hileman, SCMP
ICM President and CEO

CEO Expertise for Every Client

Deborah Hileman, SCMP, President and CEO. A certified strategic communication management professional (SCMP), business leader, coach and consultant with more than 30 years’ experience in public and private companies and non-profit organizations, Ms. Hileman has led high-performing communications and marketing teams in health care, manufacturing, insurance and financial services, nonprofits and higher education. Her most significant areas of expertise include strategic communications planning and reputation/crisis management, change management, employee engagement and communication training.