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Communication Skills for Managers

Effective communication is a cornerstone of business success.  Communication skills are considered a “soft skill” yet have proven essential to individual and collective success in business.  Many a corporate initiative has failed due to poor communication.  Communications routinely ranks low in employee satisfaction surveys. Businesses can and must do better.

One important way to support business growth is by providing communications skills training to your management teams. 

While ICM focuses primarily on issues and crisis communications, our senior consultants are deeply experienced public relations and communications professionals and skilled trainers who can deliver a variety of general business communications skills programs. Among our recent communications skills programs:

  1. Best Practices for Video/Online Media Interviews
  2. Business Writing Fundamentals
  3. Change Management Communications
  4. Driving Understanding and Action: Better Manager Communications = Better Outcomes
  5. Fundamentals of Effective Social Media Communications
  6. Executive Spokesperson On-Camera Skill-building
  7. Face-to-Face Communication Skills for People Managers
  8. How to Deliver Bad News 
  9. Media Training – General
  10. Leadership Communication Skills

Deborah Hileman, SCMP
ICM President and CEO

CEO Expertise for Every Client

Deborah Hileman, SCMP, President and CEO. A  globally certified strategic communication management professional (SCMP), business leader, coach and consultant with more than 35 years’ experience in public and private companies and non-profit organizations, Ms. Hileman has led high-performing communications and marketing teams in health care, manufacturing, insurance and financial services, nonprofits and higher education. Her most significant areas of expertise include strategic communications planning and reputation/crisis management, change management, employee engagement and communication training.