Mainstream and Social Media Monitoring and Analysis
To respond effectively in a crisis, it is critical to understand what’s being said about your organization… and where.
When we provide your team with real-time crisis support, we track mainstream media, social media sites, blogs, chat rooms and activist websites, among others. We analyze coverage as it happens, and use that data to recommend adjustments to communications strategies.
We also offer media and social media monitoring services on an ongoing (non-crisis) basis. For a small monthly or annual fee, we will track relevant media coverage and social sites, then analyze it and provide regular reports to your management team. The reports will both summarize activity and provide recommendations on addressing any emerging trends or issues that may affect your organization’s reputation.
You cannot respond effectively if you don’t know what’s being said about your organization.
Deborah Hileman, SCMP
ICM President and CEO
CEO Expertise for Every Client
Deborah Hileman, SCMP, President and CEO. A certified strategic communication management professional (SCMP), business leader, coach and consultant with more than 30 years’ experience in public and private companies and non-profit organizations, Ms. Hileman has led high-performing communications and marketing teams in health care, manufacturing, insurance and financial services, nonprofits and higher education. Her most significant areas of expertise include strategic communications planning and reputation/crisis management, change management, employee engagement and communication training.