Crisis Response and Consulting
The best-managed crisis response is the one you never hear about.
ICM’s expert crisis response consultants work with your management team before, during and after the crisis to help protect your organization’s brand, reputation, and financial strength. Even if we have not worked with you for crisis planning and training, we’re here to help 24/7 when you are faced with a crisis that threatens your organization.
Whether you need us on-scene during a sudden disaster or you prefer to work with us virtually, we can jump into action quickly when you call. From high-level strategic counsel and advice to staffing the PR/communications function for you if needed, we adapt our services to meet your specific needs.
We develop strategy and messaging for all audiences, including social media responses, media statements and news releases, messaging for victims and family members, employees, customers, vendors, activists, investors and more. We track mainstream and social media, providing analysis and recommendations to adjust communication strategy as events unfold.
We can jump into action quickly when you call.
We work one-on-one with executives and spokespersons…
to prepare them for tough interviews with the media and other stakeholder groups. We can take point when needed to manage interactions with reporters and make recommendations on the best way to engage with the media.
Once the worst of the crisis has passed…
We can continue to support you with ongoing stakeholder communications. We’ll guide you through the debriefing process, assess the overall crisis response and make recommendations for changes and updates to your crisis response plans, policies and processes. Finally, we can work with your team to determine what kinds of communication strategies and other action plans are needed to help rebuild trust and reputation.
Deborah Hileman, SCMP
ICM President and CEO
CEO Expertise for Every Client
Deborah Hileman, SCMP, President and CEO. A globally-certified strategic communication management professional (SCMP), business leader, coach and consultant with more than 35 years’ experience in public and private companies and non-profit organizations, Ms. Hileman has led high-performing teams in health care, manufacturing, insurance and financial services, nonprofits and higher education. Her most significant areas of expertise include strategic communications planning, reputation and crisis management, change management, employee engagement, media relations and communication training.