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Private In-House Training

Business Communications Skills

While there are a variety of public, or open enrollment training programs out there, organizations can benefit from a private training program developed specifically for their business and industry and delivered in-house. Custom in-house training from ICM can be a cost-effective alternative to public programs.

ICM can develop and deliver a private training program custom tailored to your unique needs. We offer training designed for in-person (in-house at your location) and remote formats. All ICM training programs are led by ICM senior consultants with expertise in teaching adult learners.  We will work with you to identify the content and topics that will best meet your needs. Our programs include an engaging combination of lecture and discussion, case studies and hands-on group exercises. Participants also receive training materials, tools and templates that can be put to immediate use. 

Some of the private training topics we have developed and delivered in-house include (listed alphabetically by title):

  1. Best Practices for Video/Online Media Interviews
  2. Change Management Communications
  3. Driving Understanding and Action: Better Communications = Better Outcomes
  4. Effective Social Media Communications
  5. Executive Spokesperson Skill-building
  6. Face-to-Face Communication Skills for Managers
  7. How to Deliver Bad News 
  8. Media Training – General
  9. Leadership Communication Skills
Private Training

Crisis Management and Communications

  1. Assessing Reputational Risks and Vulnerabilities
  2. Better Crisis Prep: The Next Crisis May Not be What You Think
  3. Business Crisis Planning and Preparedness or… Why it’s better to prepare and prevent than repair and repent
  4. Confident Crisis Response: Aligning words and actions to diverse stakeholder expectations
  5. Crisis Communication Certification Course (our flagship course customized to your company and industry)
  6. Crisis Fundamentals: Protecting the Organization
  7. Crisis Management Essentials: Building Sound Strategy and Planning
  8. Crisis Management Crash Course: Ten Steps to Preparedness
  9. Crisis Media Training: On-Camera Skills-Building
  10. Crisis Plan Implementation Training
  11. Crisis Writing Fundamentals: Managing Messages to Mitigate Crises
  12. Disaster and Emergency Communications Plans: Preparedness a Year-Round Priority
  13. Emotional Intelligence and Effective Crisis Leadership
  14. Fifteen Timeless Principles of Crisis Management
  15. How to Develop Talking Points in a Crisis
  16. Measuring Your Crisis Response: Leveraging Opportunity within the Crisis
  17. Not Every Issue Makes the Headlines: Managing Issues to Prevent Damage to the Brand, Reputation and Bottom Line
  18. Prepare, Prevent & Manage: Mitigating the Impact of a Smoldering Crisis
  19. Smoldering Crises: How Bad Behavior Impacts Reputation and the Bottom Line
  20. Ten Steps to a Rock Solid Crisis Communication Plan

Deborah Hileman, SCMP
ICM President and CEO

CEO Expertise for Every Client

Deborah Hileman, SCMP, President and CEO. A  globally certified strategic communication management professional (SCMP), business leader, coach and consultant with more than 35 years’ experience in public and private companies and non-profit organizations, Ms. Hileman has led high-performing communications and marketing teams in health care, manufacturing, insurance and financial services, nonprofits and higher education. Her most significant areas of expertise include strategic communications planning and reputation/crisis management, change management, employee engagement and communication training.