Strategic Counsel 

Crisis Management. Issues Management. Incident Management. 

A business crisis may be known by many names, but its impact can be costly and disruptive no matter how you describe it.

Most organizations are not well prepared for the fallout that a crisis can trigger.  ICM can help.

Our guiding principles in counseling executives are honesty, transparency, and empathy. The recommendations we make support these critical values.   ICM’s seasoned consultants engage directly with business leaders, legal counsel, board members and other key players to develop strategy and tactics tailored to address each unique situation.

ICM’s research-based model is unique in the crisis management field.  We have identified and tracked crisis trends across the globe for more than 27 years. We use our database, comprising more than 850,000 negative news stories across the globe, to advise clients on the most likely scenarios to keep in mind, and we help them develop field-proven strategies to prepare for the inevitable.

We are available to consult in-person, by telephone or video conference, whatever is most convenient for you. 

Deborah Hileman, SCMP
ICM President and CEO

CEO Expertise for Every Client

Deborah Hileman, SCMP, President and CEO. A certified strategic communication management professional (SCMP), business leader, coach and consultant with more than 30 years’ experience in public and private companies and non-profit organizations, Ms. Hileman has led high-performing communications and marketing teams in health care, manufacturing, insurance and financial services, nonprofits and higher education. Her most significant areas of expertise include strategic communications planning and reputation/crisis management, change management, employee engagement and communication training.

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