Custom Training 

ICM is a leader in custom developed in-house crisis management training.

ICM’s seasoned trainers are experts at delivering relevant content to adult learners.  Custom training programs are an affordable way to deliver the right training to your crisis management team, at your site and on your schedule. All ICM’s public programs can be customized to your organization’s culture, challenges and specific crisis vulnerabilities.

ICM also delivers custom training programs that teach your key team members how to execute on your crisis management and communications plans– whether we developed the plans or you did.

ICM’s seasoned trainers are experts at delivering relevant content to adult learners. 

Deborah Hileman, SCMP
ICM President and CEO

CEO Expertise for Every Client

Deborah Hileman, SCMP, President and CEO. A certified strategic communication management professional (SCMP), business leader, coach and consultant with more than 30 years’ experience in public and private companies and non-profit organizations, Ms. Hileman has led high-performing communications and marketing teams in health care, manufacturing, insurance and financial services, nonprofits and higher education. Her most significant areas of expertise include strategic communications planning and reputation/crisis management, change management, employee engagement and communication training.

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