Time to Dust Off the Pandemic Plan
Today I read a useful article on pandemic planning by Lisa M. Koonin in the Journal of Business Continuity and Emergency Planning. The article outlines practical steps that organizations should take now to prepare for a pandemic. I thought a summary might be useful for my colleagues. Many businesses created pandemic plans a decade or […]
Crisis Communications Planning: COVID-19 and Organizational Preparedness
Move swiftly to reassure employees, customers and all your important stakeholders of the actions you are taking to minimize the impact, to the best of your ability, of covid-19.
Five Crisis Lessons from 2020
We finally got past of what many people would describe as the worst year in their lives. It is true that COVID-19 has upended lives in ways we would not have imagined a year ago. Yet, even amid global pandemic, rising racial discrimination issues and political divide, we have experienced a record-setting year of natural […]
Communicating During Division and Unrest
Americans have been bitterly divided over a number of issues recently, including the presidential election, racial injustice and the COVID-19 pandemic. Results of the recent election coupled with another COVID surge have done nothing to quell emotions or calm concerns. While the U.S. election was peaceful, cities across the nation remain prepared for more potential […]
Businesses: Think of Reopening as a Major Change Initiative
Effective communications are a critical component of any successful change.
Join Me at the Crisis Management Summit in Miami
I am excited to be delivering the opening keynote at this upcoming Crisis Management Summit, sponsored by PR News. My address, “Wake-up Call: When a Crisis Hits Your Bottom Line” will feature some of our latest research on crisis events of the past year, including a preview of our ICM 2018 Annual Crisis Report. Says […]
Resolve for 2019: This Year We Will Implement a Crisis Communication Plan
Every January, millions of people across the globe make personal resolutions—to do more or less of something, to start or complete something, to improve in some way. Resolutions for business are no different than personal ones. Now is the time to address crisis planning and preparedness. Last year was monumental for organizations in crisis. ICM […]
#MeToo and Other Crises: Bad Behavior Hurts the Bottom Line
#MeToo has been getting a lot of headlines lately. At the Institute for Crisis Management, we track the numbers and types of crises that befall organizations of all kinds. I will be speaking at the Public Relations Society of America’s International Conference in Austin next week about how employees and executives behaving badly- from sexual harassment to […]
Cybersecurity pros share how to protect your family’s money from theft by Internet gangsters
Great personal cyber security tips from our partners at Cybercecurity, LLC. By: Ray Hutchins, Cybercecurity Unfortunately, a billion man army of opportunists is after your money. Don’t expect banks, credit card companies or the government to protect your money. You will have to do that yourself. But we as cybersecurity professionals are sharing our experience […]
CORPORATE CRISES ON THE RISE AGAIN IN 2017
No surprise, 2017 was another record year for crises in the news. Our firm, the Institute for Crisis Management®, tracked more than 800 thousand crisis news stories last year. While there were a few surprises, overall results were consistent with 2016 in many respects. Smoldering issues once again took center stage, accounting for 71.47% of […]
