Time to Dust Off the Pandemic Plan

Today I read a useful article on pandemic planning by Lisa M. Koonin in the Journal of Business Continuity and Emergency Planning. The article outlines practical steps that organizations should take now to prepare for a pandemic.  I thought a summary might be useful for my colleagues. Many businesses created pandemic plans a decade or […]


Crisis Communications Planning: COVID-19 and Organizational Preparedness

Move swiftly to reassure employees, customers and all your important stakeholders of the actions you are taking to minimize the impact, to the best of your ability, of covid-19.


Boards: Ask Tough Questions About Crisis Management. Please.

A recent PRNews/ CS&A International survey said that 62 percent of organizations have a crisis management plan.  Not surprisingly, the results also showed that less than half of those surveyed said their plan was up to date.  I’m no mathematician, but that tells me that in reality, less than one-third of organizations are well prepared […]


Join Deb Hileman, SCMP at Upcoming Crisis Event!

We are proud to be a sponsor of the first Crisis Comms Mastery virtual summit from @AgilityPRS and @BulldogReporter. Happening online March 25 & 26. Don’t miss @crisisexperts President and CEO, Deb Hileman’s presentation, “Crises That Aren’t Headline News: Manage Small Issues, Prevent Turmoil”! The conference features a collection of panel discussions, presentations, and interviews […]


Five Crisis Lessons from 2020

We finally got past of what many people would describe as the worst year in their lives. It is true that COVID-19 has upended lives in ways we would not have imagined a year ago. Yet, even amid global pandemic, rising racial discrimination issues and political divide, we have experienced a record-setting year of natural […]


Communicating During Division and Unrest

Americans have been bitterly divided over a number of issues recently, including the presidential election, racial injustice and the COVID-19 pandemic. Results of the recent election coupled with another COVID surge have done nothing to quell emotions or calm concerns. While the U.S. election was peaceful, cities across the nation remain prepared for more potential […]


Businesses: Think of Reopening as a Major Change Initiative

Effective communications are a critical component of any successful change.


Join Me at the Crisis Management Summit in Miami

I am excited to be delivering the opening keynote at this upcoming Crisis Management Summit, sponsored by PR News. My address, “Wake-up Call: When a Crisis Hits Your Bottom Line” will feature some of our latest research on crisis events of the past year, including a preview of our ICM 2018 Annual Crisis Report. Says […]


Resolve for 2019: This Year We Will Implement a Crisis Communication Plan

Every January, millions of people across the globe make personal resolutions—to do more or less of something, to start or complete something, to improve in some way.  Resolutions for business are no different than personal ones.  Now is the time to address crisis planning and preparedness. Last year was monumental for organizations in crisis. ICM […]


#MeToo and Other Crises: Bad Behavior Hurts the Bottom Line

#MeToo has been getting a lot of headlines lately. At the Institute for Crisis Management, we track the numbers and types of crises that befall organizations of all kinds. I will be speaking at the Public Relations Society of America’s International Conference in Austin next week about how employees and executives behaving badly- from sexual harassment to […]



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