Crisis Communication

Mismanagement, White Collar Crime Top 2015 Business Crises

Once again in 2015, many of the oldest and most trusted organizations in the world found themselves in crisis. The Institute for Crisis Management tracked a total of 212,115 crisis stories in the news in 2015, a six percent decrease from the previous year.  The crises in the news were no less alarming than 2014, […]

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You Need More than a Business Continuity Plan

“ My company has a business continuity plan. Why do I need a crisis communication plan, too?” Business continuity and crisis management are increasingly on the minds of organizational leaders worldwide. As well they should be.   Many senior leaders with a business continuity plan in place believe they are well prepared for a crisis.  And […]

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Fiat Chrysler’s Crisis Triple Whammy

Auto recalls have been big news for the past couple of years.  Google any automaker, and you will find information about millions of recalled vehicles for every manner of defect imaginable.   In the latest recall drama, Fiat Chrysler is managing a crisis that triggered an aftershock that could spell the beginning of the end […]

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7 Tips for Better, Faster Employee Communication in a Crisis

It’s not news:  business crises happen every day. Preparation and communication are paramount to successfully mitigating the impact of the crisis on the organization.  How we respond to the crisis determines whether it becomes just a nuisance, or a business-defining issue. In a crisis, employees are arguably your most important stakeholders. Yet often they are […]

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“Do You Sell a fill-in-the-blank Crisis Plan?”

I had an interesting call from a PR colleague today that sparked an idea for a post.  My colleague has a client who wanted her to find them a crisis communications “workbook” or fill-in-the-blank template to create a crisis plan.  Apparently the client company was not anticipating any issues, but rather wanted to check a […]

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CDC Faces Yet Another Problem: A Tarnished Image

http://www.medpagetoday.com/PublicHealthPolicy/GeneralProfessionalIssues/47982

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Does your company have a crisis communication plan?

By: Deb Hileman, CEO, Institute for Crisis Management A company’s reputation can take years to build, yet it can be destroyed in the blink of an eye due to a crisis.  In the past year, we have seen several companies suffer financially, failing at crisis communication in situations that needed frequent, honest and transparent messages:  […]

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