Move swiftly to reassure employees, customers and all your important stakeholders of the actions you are taking to minimize the impact, to the best of your ability, of covid-19.
Every January, millions of people across the globe make personal resolutions—to do more or less of something, to start or complete something, to improve in some way. Resolutions for business are no different than personal ones. Now is the time to address crisis planning and preparedness. Last year was monumental for organizations in crisis. ICM […]
No surprise, 2017 was another record year for crises in the news. Our firm, the Institute for Crisis Management®, tracked more than 800 thousand crisis news stories last year. While there were a few surprises, overall results were consistent with 2016 in many respects. Smoldering issues once again took center stage, accounting for 71.47% of […]
By: Mitch Tanenbaum, Partner, CyberCecurity, LLC ICM Guest Blogger As could be expected, the Wendy’s data breach saga continues. A proposed class action lawsuit was filed by a credit union in Pittsburgh representing all banks who were affected by the breach. As reported by Brian Krebs in March, credit unions said that they saw a […]
Auto recalls have been big news for the past couple of years. Google any automaker, and you will find information about millions of recalled vehicles for every manner of defect imaginable. In the latest recall drama, Fiat Chrysler is managing a crisis that triggered an aftershock that could spell the beginning of the end […]
It’s not news: business crises happen every day. Preparation and communication are paramount to successfully mitigating the impact of the crisis on the organization. How we respond to the crisis determines whether it becomes just a nuisance, or a business-defining issue. In a crisis, employees are arguably your most important stakeholders. Yet often they are […]
No organization is immune from the kinds of sudden crises and smoldering issues that, when they go public, can cause lasting damage to its brand, reputation, revenue and very survival. Are you prepared? Take this short quiz and find out. Is senior management committed to communicating consistently openly and effectively during good times and […]
I had an interesting call from a PR colleague today that sparked an idea for a post. My colleague has a client who wanted her to find them a crisis communications “workbook” or fill-in-the-blank template to create a crisis plan. Apparently the client company was not anticipating any issues, but rather wanted to check a […]