Facebook
Facebook-f Icon-twitter-x Linkedin-in
logo-icm-white
Cart $ 0.00
0
Subtotal: $ 0.00
No products in the cart.
logo-icm-white
Facebook-f Icon-twitter-x Linkedin-in
Cart $ 0.00
0
Subtotal: $ 0.00
No products in the cart.

ICM CEO Deborah Hileman and all the ICM senior consultants are committed to the ethical practice of the profession.  Our Code of Ethical Practices is modeled on the standards set by two leading professional associations, the International Association of Business Communicators (IABC), and the Public Relations Society of America (PRSA). Each of our senior consultants commits to the following practices before joining our team and working with ICM clients. 

In seeking to earn the trust and respect of employers, clients, stakeholders, journalists, colleagues, coworkers and others, I agree to adhere to the following standards of ethical conduct:

  1. I am truthful and honest. My actions earn respect and trust as a professional communicator.
  2. I strive to communicate accurate information and act promptly to acknowledge and correct any errors.
  3. I check facts for accuracy before communicating them.
  4. I am a responsible advocate for my clients, always acting in their best interests and subordinating my personal interests.
  5. I protect privileged, confidential and insider information always, while acting within the law.
  6. I obey all applicable laws, regulations and public policies.
  7. I notify the appropriate authority if I discover a breach of confidentiality or violation of law.
  8. I never use confidential information for personal gain.
  9. I give proper credit to the work of others, citing sources, respecting intellectual property rights and acknowledging the contributions of others.
  10. I do not represent conflicting or competing interests without complete disclosure and the written consent of all those involved.
  11. I take responsibility for my actions.
  12. I do not represent clients or organizations that would require me to violate the ethical requirements of these standards of conduct.
Crisis Media Training
ENROLL TODAY!
Home_Crisis_Planning_Workshop
i signed the venice pledge

The Institute for Crisis Management has signed on to the Venice Pledge, a commitment to follow the Responsible AI Governing Principles for the PR and Communication profession as adopted by the Global Alliance for Public Relations and Communication Management.  

As communicaiton professionals lead the way globally in the adoption of the responsible use of AI in our work, we invite you to learn more about how AI is used as a tool in crisis communication management and in our work here at ICM.

Not sure if your issue is a crisis?
CONTACT US NOW

Testimonials for Deborah Hileman, SCMP, FCSCE, CCMC and the Institute for Crisis Management®

“Deb Hileman gave an incredibly detailed, data-driven and well-prepared training on crisis communication. Her examples were timely and the information and circumstances presented were well-catered to the individuals participating. Her experience speaks for itself. She has a varied employment history in the areas of crisis communication and hearing about her personal experiences in the field gave it a necessary personal touch. She also broke down what all should be included in a crisis communications plan. I've applied all information to my current position in public relations for higher education. "
-Crisis Training and Consulting Client
“Deb Hileman gave an incredibly detailed, data-driven and well-prepared training on crisis communication. Her examples were timely and the information and circumstances presented were well-catered to the individuals participating. Her experience speaks for itself. She has a varied employment history in the areas of crisis communication and hearing about her personal experiences in the field gave it a necessary personal touch. She also broke down what all should be included in a crisis communications plan. I've applied all information to my current position in public relations for higher education. "
-Crisis Training and Consulting Client
“I also participated in her media training and left feeling significantly more prepared for media interviews, press conferences and general planning regarding circumstances of crisis. She broke media interviews down to their most basic forms and we examined every aspect of how to present one's self, from body language to the type of responses recommended in delicate and often-times no-win situations."
-Crisis Media Training Workshop Training Participant
"I couldn't rate Deb Hileman any higher. It was one of the best trainings I've attended in the area of public relations. Her training was recommended to me by a colleague. I will continue to recommend her training to other colleagues in the areas of public relations, higher education, journalism and others.”
-Crisis Communication Course Participant
“The Institute for Crisis Management is a wonderful resource for consulting and training. Deb is a patient listener and teacher. The training I received has benefited me and my company and I will definitely have new staff members participate in this training. If an emergency comes up, I am glad to know that I have Deb available to navigate the process. “
-Crisis Communication Training and Consulting Client
“The exercises and worksheets were so helpful. This caused me to think critically and apply what was learned in the lectures. The guided exercises were extremely valuable. Helped to put the pieces together and the immediate feedback helped he learning.”
-Crisis Communication Certification Course participant
“I enjoyed how the course was filled with real life examples of crisis scenarios and how the communication was handled. These examples along with the case studies and video clips kept the course really interesting and brought it to life. I found the instructor to be engaging and extremely well educated and experienced on the course material. Participation was encouraged throughout and made me feel like a valued member of the course/team. Triggered my strategic thinking. This course will effect how I view the news/media moving forward and allow me to more critically analyze how organizations handle crises. This course will also help me relate to the clients I work with in these roles and perhaps offer some of the lessons I've learned.”
-Crisis Communication Certification Course participant
“Really enjoyed the interaction with instructor and the collaboration with other students during group exercises. Provided an effective platform to generate ideas and responses.”
-Crisis Communication Certification Course participant
“The group was a wonderful set of professionals with various backgrounds that enriched very well researched trainer's knowledge. It was clear that trainers have vast practical knowledge that they very willingly and interestingly shared with participants. Best crisis comms course I attended. The handouts were amazing, all the expertise from the instructors and fellow students was extremely valuable to me as a newbie in this industry. Deb has crafted a genius program and I can't wait to enroll in the next course when it is announced.”
-Crisis Communication Certification Course participant
“I think that this course surprised me. I went into it expecting that it would be entirely lecture based and that I would likely tune out for most of the time as is the case with other virtual/remote courses. All in all, the course was very engaging and well thought out. The information was presented in a logical manner and the discussions within the small group was one of the best parts of the course. Hearing from all different industries and sectors made for a great course!”
-Crisis Communication Certification Course participant
“This was a excellent refresher for me. The worksheets and power point will be valuable resources in the future. Interacting with other experts really helped me learn new ideas. I have renewed confidence in the work I do and know I have a good resource with ICM. Thank you!”
-Crisis Communication Certification Course participant
“Enjoyed it enormously, great learning experience. Only complain that it was to short, time flew and left us wanting more.”
-Crisis Communication Certification Course participant
Home_Deborah_Hileman

Deborah Hileman, SCMP, FCSCE, CCMC
ICM President and CEO

CEO Expertise for Every Client

Deborah Hileman, SCMP,  FCSCE, CCMC, President and CEO. A globally-certified corporate crisis management (CCMC) and strategic communication management professional (SCMP), business leader, coach and consultant with more than 35 years’ experience in public and private companies and non-profit organizations, Ms. Hileman has led high-performing teams in health care, manufacturing, insurance and financial services, nonprofits and higher education. Her most significant areas of expertise include strategic communications planning, reputation and crisis management, change management, employee engagement, media relations and communication training.  Ms. Hileman was recently named a Fellow of the Centre for Strategic Communicaions Excellence.