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crisis and risk management

Managing Risk and Crisis Amidst Growing Uncertainty

In today’s hyperconnected and fast-evolving world, organizations face a growing array of threats that are more dynamic, complex, and intertwined than ever before. From cyberattacks and AI-driven scams to supply chain disruptions and ESG pressures, the modern risk landscape demands more than traditional risk management tactics. As businesses grapple with these emerging challenges, the need for an integrated, forward-looking approach to risk and crisis preparedness has never been more critical.

This underscores the need for a holistic approach to risk and crisis management that considers the interplay between different risk categories. As the global landscape continues to evolve, the ability to anticipate, prepare for, and respond to emerging risks should be a key strategic focus for organizations of all kinds.

To address these diverse risks, smart organizations are adopting more sophisticated #risk  management approaches and using risk maturity models and governance, risk, and #compliance platforms to consolidate risk management workflows and improve decision-making.

Those that adopt a proactive, holistic approach to risk management and crisis preparedness will be better positioned to navigate the complex and interconnected risk landscape of the future.

#Cybersecurity remains a dominant concern, with cyber incidents in some studies ranking as the most important global business risk. This year, an estimated 8 million deepfake videos are expected to be in circulation, creating new avenues for social engineering attacks and misinformation campaigns that will have the potential to crush organizations that fail to prepare and respond.

Emerging technologies are fueling a growing awareness of AI’s potential impacts on business operations and decision-making processes. 

Artificial Intelligence is playing an increasingly significant role in both cyber-attacks and defense. While AI-powered security tools are enhancing threat detection and freeing up analysts’ time for more complex work, cybercriminals are also leveraging #AI to create more sophisticated attacks. The rise of AI-powered scams is particularly concerning, with a sharp increase in financial losses tied to such schemes expected in 2025.

The challenge of “shadow generative AI” – unauthorized use of AI tools by employees – is emerging as a significant risk for data leakage and misinformation within organizations. The interconnectedness of these risks creates “a complex web of challenges that businesses must navigate,” according to Reid Sawyer of Marsh’s emerging risks group. 

Supply chain attacks continue to pose a significant threat. Gartner predicts that by 2025, 45% of global organizations will be affected in some way by a supply chain attack. This trend underscores the need for businesses to not only secure their own systems but also carefully vet the security practices of their suppliers and partners.

Environmental, Social, and Governance (ESG) Risks

Climate change and #ESG risks are becoming increasingly important for businesses as environmentalists and investor activists ramp up their campaigns. Smart companies are integrating these factors into their risk management strategies to address shareholder concerns and regulatory requirements. 

Challenges for Management

  • Complex Risk Landscape: Increasingly integrated and complex supply chains are leading to a more opaque and unpredictable risk landscape.
  • Skills Gap: A widening cybersecurity skills gap is making it extremely challenging to manage cyber risks effectively.
  • Third-Party Risk Management: 54% of large organizations cite third-party risk management as a major challenge.

Crisis Communications Needs

  • Predictive Planning: Organizations need to use data-driven insights to identify potential risks and ensure critical information is accessible 24/7, enabling informed decisions during crises.
  • Regular Testing and Training: Tabletop exercises and regular plan reviews are vital for identifying gaps and improving readiness.
  • Technology Investment: Leveraging tools like issues and crisis management platforms and scenario-specific action plans is crucial for maintaining control during emergencies.
  • People-Centric Approach: Focusing on employee well-being and transparent communication during crises helps build a resilient organizational culture.
  • Rapid Response Capability: With the increasing volume of crises, organizations need to develop the ability to respond quickly and effectively to minimize damage and maintain stakeholder trust.

As we navigate these challenges, it’s clear that a proactive, holistic approach to risk management and crisis preparedness is essential. Organizations must stay informed about emerging threats, invest in advanced technologies, and foster a culture of security awareness to effectively mitigate risks in the ever-evolving landscape of 2025.

Picture of Deb Hileman, SCMP FCSCE CCMC

Deb Hileman, SCMP FCSCE CCMC

President and CEO, Institute for Crisis Management®