Live-Remote Crisis Communication Management Certification Course

Now, our most sought-after training program is available online in a Live-Remote format.

Be prepared. Give yourself and your company the advantage.

Be in the know for sudden, unexpected crises and smoldering issues that may go public.


Offered Live-Remote with hands-on Instructors, the cornerstone of ICM’s upcoming Certified Crisis Communication ManagerTM program, this intensive course focuses on managing sudden crises and techniques for preventing smoldering internal business issues from going “public” or minimizing the damage to the organization’s ongoing business when public disclosure cannot be avoided.

Enrollment is limited to provide ample opportunity for group discussion and individual participation in presentations, discussions and hands-on exercises.


The live-remote program is offered as seven (7) 2-1/2 hour class sessions over 3-1/2 weeks.

Our next Live-Remote course starts February 1, 2021!

Our 2021 Schedule
February 1 – 22, 2021
May 3 – 24, 2021
August 2 – 23, 2021
November 1 – 22, 2021

(In live-remote or in-person programs, you’ll have ample opportunity for group discussion and individual participation in presentations, discussions and hands-on exercises.)
SCHEDULEAll Sessions Begin at 12:00 p.m. EST
MondaySession 1
Introduction to Crisis Management
Wednesday,Session 2
Identifying Organizational Risks & Vulnerabilities Sudden Crises, part 1
*MondaySession 3
Sudden Crises, part 2
WednesdaySession 4
Smoldering Crises
*MondaySession 5
Media Relations in a Crisis
WednesdaySession 6
Employee Communications
The Crisis Communications Plan
Online Communications and Social Media
*MondaySession 7
Live Group Crisis Exercise
Post-Crisis Debriefings and Lessons Learned

Most sessions may be attended live or viewed on-demand after the session.  Participants must complete all seven sessions to earn course certificate.

*These three sessions require live attendance to participate in key group exercises that reinforce the concepts learned.



$ 1,595.00 USD

Call for non-profit / group/ education / veteran pricing

Who Should Attend

  • Corporate/organization leaders
  • Heads of government agencies
  • Consultants
  • Risk Managers
  • Crisis management team
  • PR / Communication professionals
  • Human Resources professionals
  • Attorneys and paralegals
  • Plant/operations managers
  • Company spokespersons

Course Objectives 

Participants learn to:

  • Identify business crises and prepare for them
  • Evaluate organization’s vulnerabilities and crisis potential
  • Anticipate issues that may escalate into a crisis
  • Gain critical support from senior management
  • Quantify financial impact of a potential crisis
  • Develop and implement realistic crisis communications plans
  • Define stakeholders and prioritize actions for those most likely to get involved
  • Utilize online and traditional communication tools effectively
  • Understand and use social media in a crisis
  • Develop talking points for media and other stakeholders
  • Minimize negative reactions from various audiences
  • Debrief and learn from the crisis

Who Should Take the Course 

  • Crisis team members
  • Company spokespersons
  • Heads of government agencies
  • Consultants
  • Public relations, marketing and communications practitioners
  • Media relations managers
  • HR professionals
  • Attorneys and paralegals
  • Risk Management/ Business Continuity professionals
  • Plant/operations managers
  • Anyone who wants to learn how to prevent and mitigate crisis in their organization

Data from the unique ICM Crisis Database are used to pinpoint current trends in crisis situations that are stimulating the most media attention for the business community. The course emphasizes realistic problem solving and the importance of hands-on experience in preventing or controlling crises.  Participants complete exercises based on actual business crisis events.

Deborah Hileman, SCMP
ICM President and CEO

CEO Expertise for Every Client

Deborah Hileman, SCMP, President and CEO. A globally certified strategic communication management professional (SCMP), business leader, coach and consultant with more than 30 years’ experience in public and private companies and non-profit organizations, Ms. Hileman has led high-performing communications and marketing teams in health care, manufacturing, insurance and financial services, nonprofits and higher education. Her most significant areas of expertise include strategic communications planning and reputation/crisis management, change management, employee engagement and communication training.

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