Crisis Communication Monthly “Brown Bag” Webinars

Join ICM crisis experts for our new monthly crisis management "Brown Bag" Webinars on a range of important crisis topics.

ICM will drop a new topic on the 10th of each month.
Same ICM quality training in on-demand webinars you can watch at your convenience.

Invest an hour of your time to stay on the cutting edge of crisis communications strategies and reputation management with these timely topics. 

These programs focus on the fundamental principles of effective crisis communication and reputation management. Enroll in one today!


Build a Rock-Solid  Crisis Communication Plan in Ten Steps.  Crisis planning and preparedness are more important than ever. Learn the fundamentals to develop a crisis communication plan to prepare for the inevitable. $149.


Cyber Crime Communication Strategies for Local Governments.  Government entities don’t have the luxury of silence when a cyber crime impacts operations.  Learn more about the unique requirements of crisis response in the public sector and how to address constituent questions for this frequently impacted segment. $149.


Making the Business Case for a Crisis Communication Plan.  The C-Suite demands a solid business case to support the investment in crisis communication planning and preparedness efforts. Learn the steps involved in estimating crisis impact and building the case to present to management. $149.


How to Create Quick and Easy Crisis Exercises.  Effective crisis exercises need not be lengthy or costly. In this session learn how to develop tabletop exercises that engage management and drive home the importance of planning and preparedness. $149.


How to Conduct a Crisis Vulnerability Audit.  You can’t adequately prepare for crises until you know what kinds of issues to which your organization is most vulnerable.  Learn the steps to develop an assessment and identify the kinds of crises that you should include in crisis planning. $149.


Using Tech to Bring Your Crisis Communication Plan into the 21st Century.  While there is still an argument for plans-on-paper, crisis teams can respond more quickly and manage issues effectively with a crisis management app.  Presented in partnership with RockDove Solutions, Inc. $149.


Leverage Social Media to Protect Reputation in a Crisis. More than ever, social media drive stakeholder reactions when a crisis erupts. Learn how to manage social media and drive users to the facts in this valuable  session. $149.


Crisis Quick Action Guides. ICM believes that the better prepared you are for likely crises, the better you can respond to unexpected crises. Learn to develop an initial communication strategy and action plan to initiate your response to a crisis. $149.


Apologize, Deflect or Defend? How to Choose the Best Path in a Crisis.  Increasingly, communications professionals and attorneys agree on the value of communications in a crisis, and on the strategic    importance of expressing remorse to victims in a crisis. Learn how to determine the best path forward. $149

Brown Bag
Cyber crime

Who Should Attend

  • Corporate/organization leaders and executives
  • Heads of government agencies
  • Consultants
  • Crisis team members
  • Public relations, marketing and communications practitioners
  • HR managers
  • Risk Management/ Business Continuity professionals
  • Attorneys and paralegals
  • Plant/operations managers
  • Anyone tasked with communicating in a crisis

Deborah Hileman, SCMP
ICM President and CEO

CEO Expertise for Every Client

Deborah Hileman, SCMP, President and CEO. A globally-certified strategic communication management professional (SCMP), business leader, coach and consultant with more than 30 years’ experience in public and private companies and non-profit organizations, Ms. Hileman has led high-performing communications and marketing teams in health care, manufacturing, insurance and financial services, nonprofits and higher education. Her most significant areas of expertise include strategic communications planning and reputation/crisis management, change management, employee engagement and communication training.