Communicating During Division and Unrest
Americans have been bitterly divided over a number of issues recently, including the presidential election, racial injustice and the COVID-19 pandemic. Results of the recent election coupled with another COVID surge have done nothing to quell emotions or calm concerns. While the U.S. election was peaceful, cities across the nation remain prepared for more potential […]
7 Lessons from Increases in Data Breach, Cybercrime Headlines
Cybercrime and data breaches continued to make headlines in 2016, with a reported breach increase of 25% in the U.S. alone. Cybercrime stories crept up slightly to just under 5% of stories tracked by ICM in 2016. The Identity Theft Resource Center tracked 980 reported U.S. breaches comprising more than 35 million records, an increase of […]
5 Steps to Assure Your Risk Management Plan is Crisis-Ready
The media continue to be filled with stories about companies that fail to manage crisis situations, costing them millions in damage, fines and reparations, lost revenue and lost jobs. Many of those failures can be tracked to a few common causes: 1) lack of attention to the identification and assessment of risks, 2) weak leadership […]
Five Steps to Develop the Crisis Communication Plan
VW. Chipotle. Target. What comes to mind with these names? Defective emissions equipment? Or deception and fraud? Food-borne illness? Or mismanagement and stock price free fall? 100 million credit card records hacked? Or denial and inadequate crisis management plans? Each of these examples represents a business crisis that damaged reputations, hurt sales and negatively impacted […]
Boards of Directors Should Focus More on Crisis Management
The results of a study conducted recently by Forbes Insights for Deloitte, published in “A Crisis of Confidence,” offer a startling but predictable outcome: there is a gap between large companies’ awareness of potential threats and the preparation to actually manage them.Among the key findings: 76% of corporate board members surveyed believe their companies would […]
