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Institute for Crisis Management Releases 2018 Annual Crisis Report

The 28th annual report examines  the year’s crisis news, analysis and trends, and identifies industries at highest risk. Banks and financial services, technology, consumer products and pharmaceuticals among most crisis-prone in 2018.

Denver, Colo. (May 30, 2019) — We don’t need a crisis plan, that will never happen to us.  “At the Institute for Crisis Management (ICM), we find that management denial is the most common reason organizations are unprepared for the inevitable,” said Deborah Hileman, SCMP, President and CEO.  “The crises that are decimating companies are overwhelmingly a variety of smoldering issues that, if left unchecked turn into the kinds of headline-grabbing crises that end executive careers, tank financial performance and bring an organization to its knees. Once again in 2018, the majority of the 792,336 crises stories we tracked, 67%, were smoldering problems that could have been prevented or mitigated had management addressed them sooner.”

The 2018 ICM Annual Crisis Report is a compilation of news and trends and identification of those industries that were most prone to crisis during the year.  Leaders can gain valuable insight on the impact crises have on the organization, the industry and its stakeholders.  According to the report, the top crisis category in 2018 was (again) mismanagement, followed by discrimination, cybercrime, sexual harassment and labor disputes.

The year’s most crisis-prone industries were banking and financial services, technology, education, transportation, pharmaceuticals, food, health care, consumer products and media and entertainment.

“Unfortunately, increasing numbers of crises stories in the news tell us that organizations appear no better prepared for crisis than a year ago. Boards of directors are still largely disengaged with crisis issues and executive managers fail to lead badly-needed crisis planning and preparedness efforts,” she said. Hileman urges leaders to invest in comprehensive crisis communication planning and crisis management training programs to prepare, prevent and mitigate the kinds of crises that impact an organization’s reputation, brand, business and financial performance.

About ICM

Founded in 1990, the Institute for Crisis Management was one of the first consulting firms in the U.S. to specialize exclusively in crisis management.  ICM’s planning, training and consulting services help leaders and organizations through all phases of a crisis, from assessing risks and preparing for them, containing a crisis and mitigating damage with effective communications, learning from the event and seizing opportunities that arise from the crisis.

Visit the ICM website at https://crisisconsultant.com for a free download of the report and to register for an upcoming Crisis Communication Course and Media Training, scheduled for August 13-15 in Louisville, Ky., and November 5-7 in Denver, Colo.

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ICM in the News

Businesses large and small are struggling to manage crises that are impacting their brand, reputation and bottom line.  ICM CEO Deborah Hileman, SCMP was pleased to participate in a CNN Money story about crisis management.  Our thanks to journalist Jeanne Sahidi for reminding business leaders about the importance of crisis planning and preparedness.

Read the article here: https://www.cnn.com/2019/04/04/success/crisis-management/index.html 

If your leadership team is ready to implement crisis communications planning and preparedness, give us a call!

Sean Clancy
Rita Chappelle, APR
Mary Ann Freeman, Ph.D.
Christopher Garland

ICM News- For Immediate Release

Institute for Crisis Management Adds Sector Specialists to Consulting Team

DENVER, Colo. (January 8, 2019) – After a detailed analysis of crisis-prone industries, the Institute for Crisis Management® (ICM) announces the addition of four senior crisis management executives that will head up the firm’s work in several industry sectors.

“In its nearly 30 years of business crisis research, ICM has consistently identified several industries that are crisis-prone year after year,” said Deborah Hileman, SCMP, ICM President and CEO. “Our new sector leaders bring not only deep experience in crisis management and communications, but also industry-specific knowledge that will greatly benefit our clients. We are excited to have these accomplished professionals joining our team of seasoned crisis experts.”

Sean Clancy, who joined the firm in January 2018, leads ICM’s Manufacturing sector practice and serves as the firm’s vice president, Business Development.  Clancy comes to ICM with more than 20 years of senior leadership experience at FORTUNE 500 corporations having helped resolve such major public policy and crisis management issues as consumer product and shareholder litigation, SEC and IRS investigations stemming from Sarbanes-Oxley compliance issues, National Labor Relations Board investigations and hearings, multiple workplace fatalities and controversial environmental issues.

Rita Chappelle, APR leads the firm’s Food & Drug sector practice after serving as a senior level communicator for U.S. Food and Drug Administration and the U.S. Small Business Administration. She was also an award-winning television reporter and producer and a print journalist for The Washington Post, Detroit Free Press, the Afro-American Newspaper and for the Valley News Dispatch/USA Today.  As a political aide, Ms. Chappelle served as Public Information and Crisis Communications Officer for the late D.C. Mayor Marion Barry and managed communications for the State of Maryland’s finance programs under two governors.

Dr. Mary Ann Freeman leads the firm’s Energy and Defense sector practice given her 25 years of professional experience as a career U.S. Air Force officer followed by work in public affairs, public policy and organization change for the Departments of Energy, Defense, State, Justice, Interior, and Agriculture, as well as the Science Applications International Corporation.

Christopher Garland leads ICM’s Medical Products sector practice following his tenure leading Medtronic’s $11bn Cardiac and Vascular Group. Prior to that, Garland led communications for Wyeth’s biopharma business unit where he spearheaded the historic Fen-Phen recall. He also worked with Merck to develop a comprehensive communication announcing the settlement of the Vioxx litigation, and led communications for Medtronic’s largest recall and subsequent litigation following the Sprint Fidelis defibrillation lead recall.

ICM continues to seek similarly accomplished professionals to lead the following industry sectors:

  • Electric Power Generating/Utilities
  • Consumer Goods Manufacturing/Distributing
  • Technology
  • Environmental
  • Non-Profit
  • Education

Interested professionals are invited to submit a resume and cover letter to recruiting@crisisconsultant.com.

ICM News- For Immediate Release 

Institute for Crisis Management Announces 2019 Course Schedule

(Denver, Colo.) January 4, 2019– The Institute for Crisis Management, the leader in crisis communication training and education, today announced its 2019 course schedule for its popular open enrollment training programs.

The firm’s flagship program, the Crisis Communication Management Certification Course, will be offered as follows:

Washington, D.C.:

  • March 19-20, 2019

Denver, Colorado:

  • May 14-15, 2019
  • November 5-6, 2019

Louisville, Kentucky:

  • August 13-14, 2019

The companion program, the Crisis Media Training Workshop, is offered as an individual program or day 3 of its crisis communication course.  The Media Training Workshop is being held:

Washington, D.C.

  • March 21, 2019

Denver, Colorado:

  • May 16, 2019
  • November 7, 2019

Louisville, Kentucky:

  • August 15, 2019

Enrollment is limited and classes fill quickly. To register for any of the 2018 programs, click here.

ICM News- For Immediate Release 

ICM CEO Deborah Hileman, SCMP Named to Board of International Association of Business Communicators

San Francisco (March 30, 2018)– The International Association of Business Communicators (IABC) today announced the selection of five new members to serve on the International Executive Board (IEB) for 2018. As the governing body of IABC, the IEB leads the organization in its mission to set the global standard of excellence for business communication.

Deborah Hileman, SCMP, President and CEO of the Institute for Crisis Management, has been nominated to join the Board as Director. She currently serves as the Chair of the Global Communication Certification Council, an affiliated program of IABC.

The IEB selection process follows a rigorous, competency-based approach emphasizing leadership, problem-solving, a global perspective, strategic thinking and business acumen. IABC draws from the best in the global communication field to educate, inform and inspire innovation in professional communication.

The 2018–2019 IEB slate will be presented to IABC members for ratification at the 2018 Annual General Meeting on Saturday, 2 June 2018, during the IABC World Conference in Montréal, Canada.

ICM News- For Immediate Release 

ICM Adds Business Development Executive to Consulting Team

DENVER, Colo. (March 27, 2018) – The Institute for Crisis Management® (ICM) announced today that Sean S. Clancy has joined the firm as Vice President, Business Development/Senior Consultant. In his new duties, Clancy reports to Deborah Hileman, SCMP, ICM’s President and Chief Executive Officer.

“We are excited about Sean joining the ICM team of senior crisis management consultants. His experience as a global communications strategist and advisor to the FORTUNE 500 C-Suite and senior leadership teams will greatly benefit ICM clients,” Hileman said.  “In addition to providing client service, a key responsibility for him is to analyze the firm’s historical crisis data and revamp ICM’s market strategy for enhanced customer alignment. This approach will bring the organization’s educational offerings and on-site strategic expertise closer to historically crisis-prone industry sectors.”

With more than 20 years of senior leadership experience at FORTUNE 500 corporations, Mr. Clancy has guided the C-suite through such major public policy and crisis management issues as consumer product and shareholder litigation, Security & Exchange Commission and Internal Revenue Service investigations stemming from Sarbanes-Oxley compliance issues, National Labor Relations Board investigations and hearings, multiple workplace fatalities and controversial environmental issues.

A United States Air Force veteran, Mr. Clancy earned a B.S. in Public Relations from Northern Illinois University. During his career, he completed certificate programs in Content Strategy for Professionals: Engaging Audiences for Your Organization from the Medill School of Journalism & Kellogg School of Management from Northwestern University and the Program on Negotiation, Resolving Public Disputes from MIT-Harvard University Law School.  He is based in the Charlotte, North Carolina area.

ICM News- For Immediate Release 

Institute for Crisis Management Announces 2018 Course Schedule

(Denver, Colo.) August 28, 2017– The Institute for Crisis Management, the leader in crisis communication training and education, today announced its 2018 course schedule for its popular open enrollment training programs.

The firm’s flagship program, the Crisis Communication Management Certification Course, will be offered as follows:

Denver, Colorado:

  • March 6-7, 2018
  • August 14-15, 2018

Louisville, Kentucky:

  • May 15-16, 2018
  • October 23-24, 2018

The companion program, the Crisis Media Training Workshop, is offered as an individual program or day 3 of its crisis communication course.  The Media Training Workshop is being held:

Denver, Colorado:

  • March 8, 2018
  • August 16, 2018

Louisville, Kentucky:

  • May 17, 2018
  • October 25, 2018

Enrollment is limited and classes fill quickly. To register for any of the 2018 programs, click here.

Deborah Hileman, SCMP
ICM President and CEO

CEO Expertise for Every Client

Deborah Hileman, SCMP, President and CEO. A certified strategic communication management professional (SCMP), business leader, coach and consultant with more than 30 years’ experience in public and private companies and non-profit organizations, Ms. Hileman has led high-performing communications and marketing teams in health care, manufacturing, insurance and financial services, nonprofits and higher education. Her most significant areas of expertise include strategic communications planning and reputation/crisis management, change management, employee engagement and communication training.

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