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+1 (888) 708-8351

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ICM News- For Immediate Release 

Institute for Crisis Management Announces 2018 Course Schedule

(Denver, Colo.) August 28, 2017– The Institute for Crisis Management, the leader in crisis communication training and education, today announced its 2018 course schedule for its popular open enrollment training programs.

The firm’s flagship program, the Crisis Communication Management Certification Course, will be offered as follows:

Denver, Colorado:

  • March 6-7, 2018
  • August 14-15, 2018

Louisville, Kentucky:

  • May 15-16, 2018
  • October 23-24, 2018

The companion program, the Crisis Media Training Workshop, is offered as an individual program or day 3 of its crisis communication course.  The Media Training Workshop is being held:

Denver, Colorado:

  • March 8, 2018
  • August 16, 2018

Louisville, Kentucky:

  • May 17, 2018
  • October 25, 2018

Enrollment is limited and classes fill quickly. To register for any of the 2018 programs, click here.

ICM News- For Immediate Release 

Institute for Crisis Management Releases 2016 Annual Crisis Report

Report is a compilation of the year’s news, crises analysis and trends, and identifies industries at highest risk. Pharmaceuticals, automotive and food industries top the list of most crisis-prone in 2016.

Denver, Colo. (April 3, 2017) — “That won’t happen to our company!”  “At the Institute for Crisis Management (ICM), we find that management denial is the biggest excuse organizations have for not being prepared for the inevitable,” said Deborah Hileman, CMP, President and CEO.  “It is not coincidence that half of organizations don’t have a crisis plan, and that more than half – the unprepared– will fail within two years after a disaster. Those are startling statistics that can be improved significantly through effective crisis management planning and training.”

The 2016 ICM Annual Crisis Report is a compilation of news and trends and the identification of those industries that were most prone to crisis during the year.  Leaders can gain valuable insight on the impact crises have on the organization, the economy and stakeholders.  According to the report, the top crisis category in 2016 was mismanagement, followed by discrimination, white collar crime, whistleblowers, consumer activism, workplace violence and cybercrime.

The year’s ten most crisis-prone industries were automotive, pharmaceuticals, food, banking, insurance and financial services, health care, manufacturing, government agencies, transportation and energy.

“Increasing numbers of crises tell us that organizations are no better prepared for crisis than a year ago. The top crisis categories and crisis-prone industries tend to remain fairly consistent from year to year,” she said. Hileman urges leaders to invest in comprehensive crisis communication planning and crisis management training programs to prepare, prevent and mitigate the kinds of crises that impact an organization’s reputation, brand, business and financial performance.

Founded in 1990, the Institute for Crisis Management was one of the first consulting firms in the U.S. to specialize exclusively in crisis management.  ICM’s planning, training and consulting services help leaders and organizations through all phases of a crisis, from assessing risks and preparing for them; containing a crisis and mitigating damage with effective communications, learning from the event and seizing opportunities that arise from the crisis.

Visit the ICM website at for a free downloadable copy of the report, and to register for the next Crisis Communication Management Certification Course, scheduled for May 2-4 in Tulsa, Okla., and June 12-14 in Louisville, Ky.


Deborah Hileman, SCMP

Institute for Crisis Management

+1 (888) 708-8351

Deborah Hileman, SCMP
ICM President and CEO

CEO Expertise for Every Client

Deborah Hileman, SCMP, President and CEO. A certified strategic communication management professional (SCMP), business leader, coach and consultant with more than 30 years’ experience in public and private companies and non-profit organizations, Ms. Hileman has led high-performing communications and marketing teams in health care, manufacturing, insurance and financial services, nonprofits and higher education. Her most significant areas of expertise include strategic communications planning and reputation/crisis management, change management, employee engagement and communication training.

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