incident management

Five Steps to Develop the Crisis Communication Plan

VW. Chipotle. Target. What comes to mind with these names? Defective emissions equipment? Or deception and fraud? Food-borne illness? Or mismanagement and stock price freefall? 100 million credit card records hacked? Or denial and inadequate crisis management plans? Each of these examples represents a business crisis that damaged reputations, hurt sales and negatively impacted the […]

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Is Your Business Crisis-Ready?

No organization is immune from the kinds of sudden crises and smoldering issues that, when they go public, can cause lasting damage to its brand, reputation, revenue and very survival.  Are you prepared? Take this short quiz and find out.    Is senior management committed to communicating consistently openly and effectively during good times and […]

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“Do You Sell a fill-in-the-blank Crisis Plan?”

I had an interesting call from a PR colleague today that sparked an idea for a post.  My colleague has a client who wanted her to find them a crisis communications “workbook” or fill-in-the-blank template to create a crisis plan.  Apparently the client company was not anticipating any issues, but rather wanted to check a […]

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