ICM Consulting
Services
Founded in 1989,
the Institute for Crisis Management is a research-based crisis communications
consulting firm with clients in the U.S. and abroad. ICM develops
communications that minimize the disruption and financial impact of
a sudden or smoldering crisis event so the client's business can be
returned to normal, profitable operations in the shortest possible
time. ICM's crisis management and communications services include:
-
Crisis
Communications Consulting to help
reduce the likelihood of an internal business problem going "public"
or minimize the reaction if disclosure of the crisis cannot be
avoided
-
The
ICM Crisis Database to
anticipate the likely aftershocks in a developing crisis,
or analyze significant
business crisis trends, using data from more than 147,000 records
in ICM's proprietary database of business crisis news stories
since 1990
-
Crisis
Research for management briefings and proposals. Compelling graphs and
news headlines from the ICM Crisis Database illustrate the types
of business crisis events that could disrupt the organization.
-
Crisis
Communication Plans to ensure the management has accurate
information quickly when a sudden crisis occurs and that a timely,
response is provided to any inquiries
-
Crisis
Communication Workshops to teach proven techniques for detecting and preventing crises
from erupting and for communicating to minimize the damage if
a crisis occurs
-
Spokesperson
Training to provide designated spokespersons with appropriate
techniques for preparing and responding to the news media, government
officials and other key publics when a crisis erupts and goes
"public"
-
Sudden
and Smoldering Crisis Worksheets to ensure that effective fact gathering, management notification
and external communications are incorporated into existing contingency
plans.
-
Crisis
Debriefings to provide top management with an objective
assessment of how a crisis was managed, based on comments of key
employees, government officials and others who were directly involved.
- Risk Managment Consulting is the newest addition to the ICM arsenal of services, with one of the most experienced and highly regarded risk management experts in the US now on the ICM staff. Call for more informtion.
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