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Fiat Chrysler’s Crisis Triple Whammy

Auto recalls have been big news for the past couple of years.  Google any automaker, and you will find information about millions of recalled vehicles for every manner of defect imaginable.   In the latest recall drama, Fiat Chrysler is managing a crisis that triggered an aftershock that could spell the beginning of the end […]

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7 Tips for Better, Faster Employee Communication in a Crisis

It’s not news:  business crises happen every day. Preparation and communication are paramount to successfully mitigating the impact of the crisis on the organization.  How we respond to the crisis determines whether it becomes just a nuisance, or a business-defining issue. In a crisis, employees are arguably your most important stakeholders. Yet often they are […]

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Is Your Business Crisis-Ready?

No organization is immune from the kinds of sudden crises and smoldering issues that, when they go public, can cause lasting damage to its brand, reputation, revenue and very survival.  Are you prepared? Take this short quiz and find out.    Is senior management committed to communicating consistently openly and effectively during good times and […]

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“Do You Sell a fill-in-the-blank Crisis Plan?”

I had an interesting call from a PR colleague today that sparked an idea for a post.  My colleague has a client who wanted her to find them a crisis communications “workbook” or fill-in-the-blank template to create a crisis plan.  Apparently the client company was not anticipating any issues, but rather wanted to check a […]

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CDC Faces Yet Another Problem: A Tarnished Image

http://www.medpagetoday.com/PublicHealthPolicy/GeneralProfessionalIssues/47982

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Does your company have a crisis communication plan?

By: Deb Hileman, CEO, Institute for Crisis Management A company’s reputation can take years to build, yet it can be destroyed in the blink of an eye due to a crisis.  In the past year, we have seen several companies suffer financially, failing at crisis communication in situations that needed frequent, honest and transparent messages:  […]

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