Author: Deb Hileman

Sep
11

Making Sense of the Equifax Breach

SEPTEMBER 8, 2017 by Mitch Tanenbaum of  CYBERCECURITY Earlier this week Equifax, the credit reporting giant, announced that hackers wandered inside their systems between May and July of this year.  143 million records were compromised.  In addition to that, credit card numbers on 200,000 people were compromised and personal identifying information on 182,000 people were also […]

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ICM Announces 2018 Crisis Communication Course Schedule

Business crises are on the rise!   Make sure you are well prepared to protect your organization’s brand, reputation and financial performance.  Attend one of ICM’s most sought-after programs next year.   Registration is limited, so reserve your seat now for one of these courses:  CRISIS COMMUNICATION MANAGEMENT CERTIFICATION COURSE AND CRISIS MEDIA TRAINING WORKSHOP […]

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Is Your Organization Crisis Ready? 12 Questions.

No organization is immune from the kinds of sudden crises and smoldering issues that, when they go public, can cause lasting damage to its brand, reputation, revenue and very survival.  Are you crisis ready? Take this short quiz and find out.    Is senior management committed to communicating consistently openly and effectively during good times […]

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Why Don’t We Have a Crisis Communication Plan?

Because Prevention Isn’t Sexy.   As a crisis communication consultant, I have seen countless examples of organizations that either don’t have a crisis communication plan, or fail to effectively implement the one they have.  Numerous studies confirm that only about half of all organizations have any kind of crisis plan.  So, what’s the excuse for […]

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7 Lessons from Increases in Data Breach, Cybercrime Headlines

Cybercrime and data breaches continued to make headlines in 2016, with a reported breach increase of 25% in the U.S. alone. Cybercrime stories crept up slightly to just under 5% of stories tracked by ICM in 2016. The Identity Theft Resource Center tracked 980 reported U.S. breaches comprising more than 35 million records, an increase of […]

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Discrimination, Workplace Violence News Trends Skyrocket

Discrimination and workplace violence led disturbing trends in 2016, with discrimination stories showing a four-fold increase over 2015 and stories of workplace violence spiking, in part due to several mass casualty events attributed to terror-related activities. ICM included its study stories of terror attacks in places like Orlando, Florida, Nice, France and Brussels, Belgium because […]

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5 Steps to Assure Your Risk Management Plan is Crisis-Ready

The media continue to be filled with stories about companies that fail to manage crisis situations, costing them millions in damage, fines and reparations, lost revenue and lost jobs.  Many of those failures can be tracked to a few common causes: 1) lack of attention to the identification and assessment of risks, 2) weak leadership […]

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Balancing Public Relations Needs with Legal Concerns in a Crisis

By understanding the attorney’s view and building relationships, PR pros can better serve their client or organization. Public relations professionals and attorneys often are accused of having opposing goals in crisis communication. While PR pros usually are focused on humanizing a crisis with transparency and protecting an organization’s reputation in the court of public opinion, […]

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Five Steps to Develop the Crisis Communication Plan

VW. Chipotle. Target. What comes to mind with these names? Defective emissions equipment? Or deception and fraud? Food-borne illness? Or mismanagement and stock price free fall? 100 million credit card records hacked? Or denial and inadequate crisis management plans? Each of these examples represents a business crisis that damaged reputations, hurt sales and negatively impacted […]

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Boards of Directors Should Focus More on Crisis Management

The results of a study conducted recently by Forbes Insights for Deloitte, published in “A Crisis of Confidence,” offer a startling but predictable outcome: there is a gap between large companies’ awareness of potential threats and the preparation to actually manage them.Among the key findings: 76% of corporate board members surveyed believe their companies would […]

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