Author: Deb Hileman

Effective Enterprise Risk Management Includes Crisis Preparedness

The media continue to be filled with stories about companies that fail to manage crisis situations, costing them millions in damage, fines and reparations, lost revenue and lost jobs.  Many of those failures can be tracked to a few common causes: 1) lack of attention to the identification and assessment of risks, 2) weak leadership […]

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Balancing Public Relations Needs with Legal Concerns in a Crisis

By understanding the attorney’s view and building relationships, PR pros can better serve their client or organization. Public relations professionals and attorneys often are accused of having opposing goals in crisis communication. While PR pros usually are focused on humanizing a crisis with transparency and protecting an organization’s reputation in the court of public opinion, […]

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Five Steps to Develop the Crisis Communication Plan

VW. Chipotle. Target. What comes to mind with these names? Defective emissions equipment? Or deception and fraud? Food-borne illness? Or mismanagement and stock price freefall? 100 million credit card records hacked? Or denial and inadequate crisis management plans? Each of these examples represents a business crisis that damaged reputations, hurt sales and negatively impacted the […]

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Boards of Directors Should Focus More on Crisis Management

The results of a study conducted recently by Forbes Insights for Deloitte, published in “A Crisis of Confidence,” offer a startling but predictable outcome: there is a gap between large companies’ awareness of potential threats and the preparation to actually manage them.Among the key findings: 76% of corporate board members surveyed believe their companies would […]

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PIOs: Ready for Hurricane Season?

The 2016 Atlantic hurricane season forecast calls for the number of named storms and hurricanes to be near historical averages, with a total of 12 named storms, five hurricanes and two major hurricanes are expected this season.   Pacific hurricane season forecasts also call for a near average season with 17 named storms, 9 hurricanes, and […]

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Wendy’s Sued Over Data Breach

By: Mitch Tanenbaum, Partner, CyberCecurity, LLC ICM Guest Blogger As could be expected, the Wendy’s data breach saga continues.  A proposed class action lawsuit was filed by a credit union in Pittsburgh representing all banks who were affected by the breach. As reported by Brian Krebs in March, credit unions said that they saw a […]

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Social Media as a Crisis Prevention Tool:

Ignore its Power to Build or Destroy a Brand and Reputation at Your Own Peril With today’s advanced technology, there is no excuse for an online customer complaint to turn into a crisis. Companies need to learn to respond at lightning speed when a problem erupts on social media. Response in minutes, and not days, […]

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Mismanagement, White Collar Crime Top 2015 Business Crises

Once again in 2015, many of the oldest and most trusted organizations in the world found themselves in crisis. The Institute for Crisis Management tracked a total of 212,115 crisis stories in the news in 2015, a six percent decrease from the previous year.  The crises in the news were no less alarming than 2014, […]

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You Need More than a Business Continuity Plan

“ My company has a business continuity plan. Why do I need a crisis communication plan, too?” Business continuity and crisis management are increasingly on the minds of organizational leaders worldwide. As well they should be.   Many senior leaders with a business continuity plan in place believe they are well prepared for a crisis.  And […]

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The Vulnerability Assessment:  5 Steps to Gain Management Support for Crisis Planning

Originally published on the PreparedEx.com blog August 3, 2015 It’s not news:  media headlines tell shocking stories of organizational crises every. single. day.  Moreover, while some crises happen suddenly, they are much more likely to smolder, perhaps for years before they erupt. A crisis may not be shock and awe, but can still derail your […]

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